- Online Shopping Security
- Registering
- Shipping and Handling
- How to shop at thepoplook.com?
- Gift Services
- Returns and Exchanges
- Loyalty Program
- Contacting thepoplook.com
1. Online shopping security. Is it safe shopping online?
Yes! Thepoplook.com takes pride in our safe and secure shopping environment. In fact, in this day and age, established legal websites on the Internet have become some of the safest places for transactions to take place. The payment gateway we use - Ipay88 - is an Internet Payment Service and Solution operated by Mobile88.Com Sdn Bhd, a MSC status company since 2006.
Why do I need to register?
You will need to register with us if you want to make a purchase. By signing up, you will have also have the option to sign up for our mailing list which includes sale notifications, new arrival updates and discount coupons! *
How do I register?
Click on the left bar of the page and fill out your email address and preferred password. You will also have an option to sign up for our mailing list, which includes sale notifications, new arrival updates and discount coupons!
What happens if I forget my password?
Just click on forgot password and we will email your password to your registered email address.
What are the shipping guidelines?
We strive to pack and ship all orders within 24 hours after payment is received. Orders made on Saturday will only be shipped on Monday. We provide both local and international shipping. *
What is the cost for shipping within Malaysia?
We will provide FREE Poslaju shipping to all orders within Malaysia, including Sabah & Sarawak. Tracking numbers are emailed once posted.
What are the international shipping costs and methods?
Here at thepoplook.com, we ship worldwide. All international orders are shipped using either Malaysian Registered Mail or PosLaju. Malaysian Registered Mail is a postal service that will take 2-3 weeks and will require signature upon delivery. Poslaju is Malaysia's Express Mail Service and delivers within 3 - 5 business days. Signature will also be required. Tracking numbers will be provided for both services by email once shipped. All orders are charged a flat shipping rate as follows:
*FREE international shipping on orders above RM500 in a single receipt (combined orders do not qualify for free shipping). Malaysian Registered Mail only.
| Country | Malaysian Registered Mail | Poslaju (Express Shipping) |
| Australia | 50 | 130 |
| Brunei | FREE | 70 |
| Canada | 90 | 190 |
| Czech Republic | 80 | 300 |
| Denmark | 60 | 160 |
| France | 80 | 160 |
| India | 80 | 110 |
| Indonesia | 40 | 70 |
| Japan | 70 | 110 |
| S. Korea | 40 | 120 |
| New Zealand | 70 | 140 |
| Oman | 80 | 290 |
| Poland | 70 | 300 |
| Russian | 110 | 190 |
| Singapore | FREE | 60 |
| South Africa | 100 | 280 |
| Sweden | 80 | 240 |
| United Kingdom | 80 | 160 |
| USA | 90 | 180 |
| Qatar | 50 | 140 |
| All other Countries | 110 | 300 |
Will I be charged customs and import charges?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
How do I shop on thepoplook.com?
1. If you are not a existing member, create an account at thepoplook.com by clicking "Sign up" on the top right hand corner. Or click here > Sign Up
2. Then, add items to you your bag by clicking the "Add to Bag" button on the product page.
3. This will lead you to your "Shopping Bag". You have the option of whether to "continue shopping" (bottom left hand corner) or check out by clicking "Next" (bottom right hand corner).
4. Check what you have in your shopping bag anytime by clicking the green bag logo (top right hand corner) or click here > Shopping Bag
5. If you choose to check out, fill in your details and follow the steps, You can choose your preferred payment method.
6.
What are the payment methods?
Customers can pay directly here on our site, through Paypal or through Ipay88, which accepts:
Credit Card
Maybank2U
Alliance Online Transfer
AM Bank
RHB
Hong Leong Bank Transfer
FPX (HL online, Maybank, Bank Islam, PBeBank, CIMB Clicks)
Mobile Money
Pospay All payments are securely processed through Ipay88, a reputable online merchant owned by Mobile88 (an MSC status company).
How do I use my credit/discount coupon? Credit coupon codes or discount coupon codes can be entered during the checkout process. The new total cost will be reflected before you confirm the order.
Can I send someone a gift from thepoplook.com? What service do you offer?
Yes. We offer a complimentary handwritten gift card along with a complimentary gift wrap. Please send us your message of not more that 140 characters. The gift recipient will receive a gift receipt™ that does not reflect price of item. The same return policy applies for gifts. Items may be returned for store credit.
6. Returns and Exchanges What is your return policy?
At thepoplook.com, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return your purchase in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED for store credit only. Returns must be posted within 7 days of receiving your order along with the RETURN FORM. There is a restocking fee of 5% for all items returned. For example, if you return a dress you purchased for RM100, you will receive a store credit coupon worth RM95. Store credit coupon codes are valid for 1 year only. Original shipping costs will not be refunded. Also, buyer bears the cost of shipping the item back to us. Sale items, headbands, scarves and jewellery cannot be returned.
Our Loyalty Program rewards all shoppers*! Here's how it works:1. Reward points are awarded for all payments made via thepoplook.com
3. You can convert your Reward Points to Coupon vouchers at any time (1 Reward point = RM0.01)
4. Simply apply Coupon code to your next order and it will automatically deduct from your order total
To convert your Reward Points to a Coupon Voucher:
2. Then, click on "My Loyalty Points" to see a summary of available Reward Points.
3. Right below the table, you can click on "Convert points to Voucher".
4. A coupon code will be issued and you can now apply this code to your next purchase at thepoplook.com.
By Phone: 06-3178709 or 06-3178289
By Email: service@thepoplook.com
