What is your return policy?

At thepoplook.com, we want you to be pleased with your purchase. If for any reason you are not completely satisfied, you may return your purchase in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED for store credit only. Returns must be posted within 7 days of receiving your order along with the RETURN FORM. There is a restocking fee of 5% for all items returned. For example, if you return a dress you purchased for RM100, you will receive a store credit coupon worth RM95. Store credit coupon codes are valid for 1 year only. Original shipping costs will not be refunded. Also, buyer bears the cost of shipping the item back to us. Sale items, headbands, scarves and jewellery cannot be returned.